membership: code of conduct

membership

code of conduct

membership: code of conduct

Mastick Senior Center is committed to serving the residents of Alameda, as well as those of surrounding cities. We hope you will find our Center a friendly place where you can come to recreate, socialize with others, find intellectual stimulation in addition to a number of helpful services. Staff and volunteers are always available to assist you at any time.

The Mastick Senior Center Code of Conduct adopted on September 19, 2001, by the Alameda Recreation and Park Department and the Mastick Senior Center Advisory Board was created to ensure a warm and supportive environment for all who participate and work at the Center. We hope these rules will allow Center participants to feel at ease, create an enjoyable atmosphere for all, as well as protect the facility we all enjoy using.

Members and Guests are asked to:

1.	Per the Mastick Senior Center Bylaws of the Advisory Board, “Mastick Senior Center membership will be granted upon request to all adults age fifty (50) years and older.”
2.	Mastick Senior Center will uphold all state laws and local ordinances with regard to public behavior.
3.	Members shall be engaged in activities associated with the use of Mastick Senior Center while on the premises. Members not participating in scheduled programs and activities may be asked to leave the premises.
4.	4. Members and guests are expected to be considerate of others. Members and guests are to be treated with kindness, courtesy, and respect. Take a moment to say hello to others or introduce your self to a “newcomer.” Mastick Senior Center’s operation is dependent on volunteers and we encourage you to join our volunteer family. Volunteers should always be treated respectfully.
5.	Refrain from using abusive, obscene, threatening, harassing, insulting, or suggestive language. Avoid making derogatory comments, slurs, or epithets. Should you at any time be made to feel uncomfortable by the language or behavior of others, please immediately notify the Senior Services Coordinator or Senior Services Manager.
6.	Refrain from engaging in (or threatening) physical violence, assault, or battery, including but not limited to unwanted/unsolicited harmful touching by the use of hands, arms, feet, or legs which may include pushing, kicking, biting, spitting, and punching. Acts of retaliation against another member, making him/her experience feelings of fear or uneasiness are prohibited.
7.	To protect and enhance the life of our facility and furnishings, food and drink is not permitted in the Media Room (with the exception of popcorn distributed during the Thursday Movie Matinee) and Computer Room.
8.	Please be considerate of others while using equipment. Keep feet off of chairs, tables, counters, and treat furnishings, facilities, and equipment with care. Reclining or sleeping on the furniture is prohibited.
9.	To circulate a petition or survey, sell tickets for an organization or event, or take pictures in the Center, you must have the approval of the Senior Services Manager or designee. Some types of activities are prohibited in a public building.
10.	Mastick Senior Center is a recreational facility offering programming for individuals, 50 and older, with the ability to maneuver independently through the Center and participate in activities. Individuals must also be able to care for themselves while partaking in Center activities. Senior Center staff will determine if members are required to be accompanied by a care attendant when participating in programs. Individuals needing assistance (memory impairment, incontinence, wheelchair bound, etc.) may conditionally participate in Center activities with the aid of a care attendant. The care attendant is required to remain on the premises for the duration of the visit at Mastick Senior Center. Care attendants meeting the eligibility criteria (50 and older) are encouraged to participate in Center activities.
11.	Members and guests are expected to maintain an acceptable standard of personal hygiene. Infested clothing or personal effects or unpleasant body odor, which may offend other patrons of the Center, is unacceptable.
12.	Mastick Senior Center offers a part-time Senior Services Specialist to provide information and outreach services to seniors, as well as family members. The Senior Services Specialist is not available to provide case management services or services normally provided by a Geriatric Care Manager or social worker.
13.	Mastick members using the equipment and services available in the computer room must adhere to the Mastick Senior Center Computer Room Guidelines, also known as the Mastick Senior Center Acceptable Use Policy, adopted by the Mastick Senior Center Advisory Board at their September 17, 2003 meeting.
14.	Drinking of alcoholic beverages, which may include spirits, liquor, wine, beer and every liquid or solid containing alcohol by volume and which is fit for beverage purposes either alone or when diluted, mixed or combined with other substances is prohibited at Mastick Senior Center, except as authorized by a permit issued by the City Attorney’s office.
15.	When using the Mastick parking lot, please adhere to posted signs regarding rules and right of way. Performing car maintenance and repairs (e.g., changing oil, cleaning, etc.) when parked in the Mastick parking lot is prohibited.
16.	Smoking within 20 feet of an entrance to Mastick Senior Center is prohibited per California Government Code Sections 7596-7598 which bans smoking within 20 feet of a main entrance, exit, and operable window of all public buildings. Mastick Senior Center is a division of the Alameda Recreation & Park Department and is a City owned and operated public facility. Smokers must be a distance of 20 feet or more from any Mastick Senior Center entrance.
17.	Leaving or stowing shopping carts and/or other personal possessions at the Center is NOT ALLOWED. Members are permitted to bring privately-owned carts to the Center for participation in the Brown Bag Program, Craft Classes, and Dance Classes. Mastick is not responsible for lost or stolen property and reserves the right to dispose of abandoned property.
18.	Begging or solicitation is prohibited (e.g., panhandling, etc.).
19.	Members possessing electronic devices (e.g., cell phones, pagers, etc.) are asked to turn them to mute or vibrate when participating in Mastick classes, programs, and activities. All members receiving incoming calls must take calls outside, away from classrooms, and at a location away from Center activity.
20.	Members are to refrain from using the Center’s electrical outlets to charge electrical equipment (e.g., cell phones, motorized carts, etc.).
21.	Members are to refrain from using the public restrooms and/or other public areas at Mastick Senior Center to maintain or take care of personal hygiene (e.g., shaving, sink bath, etc.).
22.	Lost and found items will be retained for 30 days before being donated to the Mastick Senior Center Thrift Shop.
21.	Members are to refrain from wearing scented products to the Center as some participants have allergies and other environmental sensitivities.

Behaviors described above will be addressed by following these procedures:

1st Incident: Counseling with Center Coordinator, followed by letter to member. Copy of letter to Senior Manager.

2nd Incident: Counseling with verbal warning with Center Coordinator and Senior Manager, followed by letter to member.

3rd Incident: Suspension (up to 1-3 months and/or permanent expulsion, depending upon severity of the offense) from Center documented by letter to member.

Depending on the nature and severity of the offense, staff reserves the right to enforce immediate suspension or take appropriate measure(s) (e.g., contact police).

Senior Center members who return to the Center before the suspension is fulfilled will be asked to leave by Senior Center staff. If this approach is unsuccessful, the local police may be called to protect the safety and welfare of others.

Amended, February 2011
March 2009
November 2006
February 2006
January 2006
April 2005
September 17, 2003
Code of Conduct/dir:JK

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